Politique d’expédition

Domestic Shipping (United States)

Standard shipping is a flat rate of $4.95 on U.S. orders. Orders totaling $25 or more qualify for free standard shipping. Expedited shipping is also available at checkout for an additional fee. All orders are handled and shipped through our trusted fulfillment network to ensure fast, reliable delivery. Orders are typically processed within 1 business day, and most customers receive their packages within 1–5 business days after shipment, depending on selected shipping method.

Shipping carriers include major national providers such as UPS, USPS, FedEx, and other regional partners. Once your order ships, you’ll receive a shipping confirmation with tracking information so you can follow your package’s journey in real time.

Delivery times to Alaska, Hawaii, and U.S. territories may vary slightly depending on carrier availability and distance.

International Shipping

For orders shipped outside the United States, available shipping options and rates will be displayed during checkout. These options include estimated delivery dates and associated shipping costs.

Customers are responsible for all international tariffs, duties, taxes, and import fees required by the destination country. These fees are not included in your order total at checkout and must be paid upon delivery. International orders generally arrive within 7–21 business days, depending on destination and customs clearance times.

Please note that customs delays are outside our control.

Order Accuracy & Address Information

Please ensure your shipping address is complete and accurate before submitting your order. We cannot guarantee changes once your order has been processed. If a package is returned to us due to an incorrect or incomplete address, or if delivery is refused, the customer will be responsible for any reshipment costs.

Lost, Damaged, or Delayed Packages

We work with highly reliable carriers to ensure your order arrives safely and on time. If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the delivery date. We will promptly investigate the issue and, if necessary, issue a replacement or refund at our discretion.

Delivery Confirmation

Once a package has been marked “Delivered” by the carrier, ownership and responsibility for the order transfer to the customer. We recommend ensuring your delivery location is secure or using a trackable address.

Pre-Orders & Back-Orders

If you place a pre-order or back-order, the estimated shipping date will be listed on the product page. We’ll notify you once your item ships. Orders containing both in-stock and pre-order items may be shipped separately.

Wholesale & B2B Orders

Wholesale and B2B orders are shipped and billed separately from retail orders and are governed by the Pawvanti Wholesale Terms Agreement in effect at the time of purchase, not by the retail shipping terms above. Shipping is billed at actual cost and itemized on your invoice, with orders typically shipping within 2–3 business days of payment confirmation. For shipping timelines, costs, and carrier details specific to your order, please refer to your invoice or Wholesale Terms Agreement, or contact us.

Additional Information

If you have any questions about shipping, tracking, or delivery times, please login to your account or contact us. We’re always happy to help ensure your order arrives safely and smoothly.